What Should I Include in a Claim Review Request?

Basic Information About Your Loss

Property Details

• Property address

• Type of property (home, commercial building, HOA, church, etc.)

• Property ownership (owner-occupied, rental, association property)

Loss Information

• Date of loss

• Type of damage (fire, water, storm, etc.)

• Brief description of what happened

• Whether you're still in the property or have relocated

Your Insurance Information

Policy Details

• Insurance company name

• Policy number (if available)

• Policy type (homeowners, commercial property, etc.)

• A copy of at least your policy's Declarations Pages

Claim Status

• Whether you've reported the loss to your insurance company

• Claim number (if assigned)

• Name of insurance adjuster assigned to your claim

• Any communication you've received from your insurer

Documentation You Have

Let the public adjuster know what documentation you've already collected:

• Photos or videos of damage

• Contractor estimates

• Emergency repair receipts

• Correspondence with your insurance company

• Initial claim offers or denials

• Policy documents

You don't need to send everything immediately—just let them know what exists.

Your Specific Concerns

Help the public adjuster understand what's prompting your request:

• "My insurance company denied my claim"

• "The offer seems too low to complete repairs"

• "I'm confused about what my policy covers"

• "My claim has been pending for months"

• "I don't have time to manage this process"

• "The damage is extensive and I need help"

Questions You Have

Include any specific questions:

• Do you think I need professional representation?

• What would your fees be for my situation?

• How long do these claims typically take?

• What should I do next?

• Should I accept my insurance company's offer?

What You Don't Need to Include

Don't worry about:

• Having perfect documentation before reaching out

• Understanding all the insurance terminology

• Knowing whether you have a valid claim

• Having made any decisions yet

The claim review is specifically to help you understand your situation. Public adjusters can guide you on what documentation to gather and what steps to take.

How to Send Us Your Information for Review

• Fill out our claim review form

• Email or call us

Choose whichever method is easiest for you. Even a brief phone call with basic information can start the conversation.

What Happens After You Submit

After receiving your claim review request, our team will:

1. Review the information you provided

2. Contact you to discuss your situation

3. Ask any clarifying questions

4. Explain whether they can help

5. Discuss next steps if you decide to work together

The Hawkins Group LLC provides complimentary claim reviews, so there's no cost for this initial consultation to see if we can help.

Timing Matters

Property insurance claims have deadlines. Don't wait to request a claim review if:

• You've just experienced property damage

• You received a denial or low offer

• Your claim deadline is approaching

• You're unsure about your next steps

Getting professional input early can help you understand your options and avoid missing important deadlines.

Be Honest About Your Situation

Public adjusters need accurate information to assess your claim properly. If you've already:

• Signed documents with your insurance company

• Accepted a settlement offer

• Hired contractors to begin work

• Made statements to your insurer

Let them know. These factors affect how they can help you, but they don't necessarily prevent representation.

Reach Out For Claim Help, Today

A claim review request doesn't need to be complicated. Focus on providing basic information about your property, your loss, and your specific concerns. Public adjusters can guide you on what additional documentation might be helpful and what your next steps should be.